3jlr Privacy Policy — How We Collect, Use, and Protect Your Data

1Introduction

This Privacy Policy describes how 3jlr ("the platform", "we", "us") handles personal information collected from individuals who register for an account, use any game or service, or otherwise interact with 3jlr. The platform is operated for players located in the Philippines and all data processing described here applies to Philippine-based users.

By registering a 3jlr account or using the platform, you acknowledge that you have read this Privacy Policy and agree to the practices described in it. If you do not agree, please do not create an account or use the platform.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, both of which govern your use of 3jlr together with this Privacy Policy.

2Information We Collect

3jlr collects two broad categories of information: information you provide directly when setting up and using your account, and information that is generated automatically as you use the platform.

3How We Use Your Information

3jlr uses the information collected for the following purposes:

• Account management: Creating, maintaining, and securing your 3jlr account, including OTP-verified login and account recovery.
• Transaction processing: Receiving PHP deposits through local bank transfer or Philippine online banking, and processing withdrawal requests to your verified payment method.
• Identity verification: Completing the KYC process required before processing your first withdrawal and for ongoing account compliance checks.
• Game delivery: Operating your live casino sessions, slot games, fish arcade rooms, eBingo draws, and sports betting wagers across the 3jlr Game Lobby.
• VIP programme: Calculating and crediting loyalty points based on your eligible game activity, and applying tier-based benefits to your account.
• Platform security: Detecting suspicious activity, preventing fraudulent transactions, and investigating potential Terms of Use violations.
• Responsible gaming: Monitoring for patterns that may indicate problem gambling behaviour and applying tools such as deposit limits or self-exclusion when requested or required.
• Platform improvement: Analysing aggregate usage patterns to improve game navigation, loading performance, and the overall 3jlr user experience.
• Support: Responding to enquiries, resolving disputes, and communicating important account notifications through your registered contact details.

We do not use your personal information for purposes beyond those listed above without first informing you and, where required, obtaining your consent.

4Data Storage and Security

3jlr applies technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. Key security practices in place include:

• SSL encryption: All data transmitted between your device and the 3jlr platform is encrypted using SSL/TLS protocols, covering login, game play, and transactions.
• Access controls: Account access requires your registered Philippine mobile number and OTP verification. Internally, access to player data is restricted to authorised personnel on a need-to-know basis.
• Data retention: Personal data is retained for as long as your account remains active and for a period thereafter as required by applicable record-keeping obligations. Data that is no longer required is securely deleted.
• Payment data handling: PHP financial transactions are processed through local payment infrastructure with reference data retained only to the extent necessary for transaction support and dispute resolution.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any suspected security issue with your 3jlr account, contact support immediately through your account dashboard.

5Sharing Your Information

3jlr does not sell, rent, or trade your personal information to third parties. There are limited circumstances in which data may be shared with third parties, and these are listed below:

• Payment processors: Your transaction details are shared with the Philippine bank or payment infrastructure provider necessary to process your deposit or withdrawal in PHP.
• Game technology providers: The companies that supply the game software for specific titles within the 3jlr lobby may receive session-level data required to deliver and audit the games they operate.
• Identity verification services: KYC document verification may involve a third-party identity verification provider. These providers are bound by confidentiality obligations and only process your documents for the purpose of verification.
• Legal obligations: 3jlr may disclose personal data if required to do so by applicable law, court order, or lawful request from a relevant authority.

6Cookies and Tracking Technologies

3jlr uses cookies and similar browser-based technologies to support the operation of the platform. A cookie is a small data file stored on your device when you visit the platform. The types of cookies used by 3jlr include:

• Essential cookies: Required for the platform to function. These maintain your login session, remember your account state between pages, and enable core features of the 3jlr Game Lobby. These cannot be disabled without disrupting platform use.
• Performance cookies: Collect anonymised data about how the platform is used — which game categories are accessed most, how long sessions last, and which pages are visited. This data is used in aggregate to improve platform performance.
• Preference cookies: Remember settings you have configured, such as your preferred language display or notification preferences, so you do not need to reset them on each visit.

You can manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of some areas of the 3jlr platform, particularly the Game Lobby and account dashboard.

7Your Data Rights

As a 3jlr account holder in the Philippines, you have the following rights in relation to the personal data we hold about you:

• Right to access: You may request a summary of the personal data 3jlr holds on your account. Requests can be submitted through the Help section of your account dashboard.
• Right to correction: If any personal information on your account is inaccurate or out of date, you may request that it be corrected. Some details — such as your registered mobile number — may require re-verification before changes are applied.
• Right to deletion: You may request deletion of your account and associated personal data. Deletion requests are processed subject to any applicable legal retention obligations — for example, financial transaction records required for regulatory compliance purposes.
• Right to restrict processing: In certain circumstances, you may request that we limit how your data is used while a request or dispute is being resolved.

To exercise any of these rights, contact 3jlr support through the Help section of your account dashboard. We aim to respond to all data rights requests within a reasonable timeframe and will confirm receipt upon submission.

8Minors and Age Restriction

3jlr is strictly for individuals aged 21 years and above. The platform does not knowingly collect personal information from individuals under 21. Account registration requires a date of birth, and accounts where the registered age is found to be under 21 will be closed immediately with any balance forfeited in line with the Terms and Conditions.

If you believe a minor has registered for or accessed a 3jlr account, please report this through the platform's support channels immediately so the account can be investigated and closed without delay.

9Updates to This Privacy Policy

3jlr may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable data protection requirements, or new features that affect how data is collected or used. The date shown at the top of this page reflects when the policy was last revised.

When material changes are made, registered account holders will be notified through a notification in their account dashboard. Continued use of 3jlr after a Privacy Policy update has been published constitutes your acceptance of the updated policy.